Remote Office Administrator / Backup Dog Walker

Since 2010, Floofins & Co. has been a pet-care industry leader. We are a family-owned, locally-owned dog walking and pet-sitting business that takes pride in providing exceptional care for our clients and their floofins.

We are now expanding our administrative team and are seeking an Remote Office Coordinator / Administrator.

Location/Schedule: 

• This is a hybrid position. Administrative work is performed from home. If called out into the field as an emergency dog walker/pet sitter, you would be expected to be able to visit any client's home within our service area. 
• We need someone consistently available Monday - Friday from 10am to 3pm.
• The position will start closer to 15-20 hours weekly, but you may be asked to work additional hours as an emergency dog walker/pet sitter. 
• Floofins & Co. services Brookfield, Burr Ridge, Clarendon Hills, Darien, Downers Grove, Elmhurst, Glen Ellyn, Hinsdale, Indian Head Park, La Grange, Lisle, Lombard, Oak Brook, Villa Park, Westchester, Western Springs, Westmont, Willowbrook, Wheaton, Woodridge and nearby communities. 

• Mileage reimbursement
• Mobile data reimbursement
• Paid sick-time
• Holiday bonuses
• Liability insurance, bonding, and workman's compensation are provided by Floofins & Co.  
• All tools and materials provided (waste bags, treats, etc.)
• Floofins & Co. Couture branded uniforms.
• Paid training at Floofin University (our proprietary employee online training platform)
• Pet CPR, First Aid, and other ongoing learning opportunities
• Anniversary team brunch and other social events
• Performance reviews
• Promotional opportunities for dedicated and motivated employees

Administrative responsibilities:

• Tracking new hire paperwork, maintaining HR files, and scheduling orientation
• Scheduling all live and online training, tracking Floofin University progress
• Tracking and performing/assigning inspections
• Tracking close-out paperwork, close-out systems restrictions, supply collection and exit interviews
• Manage the Floofins & Co. educational program by reviewing employee course
  work and making recommendations for improvement/updating
• Cross train on daily client care tasks and fill in for the Manager of Operations & Client
  Care as needed
• Assist Manager of Operations & Client Care with key management and key ferrying
  as needed
• Cross train on daily accounting tasks and fill in for Manager of Operations & Client
  Care needed
• Participating in the prospecting procedure, including pitching new clients by phone,
  web chat and e-mail
• Participating in the new client intake procedure, including new client setups and
  leading new client consultation meetings by appointment
• Summer marketing event participation and holiday gift production assistance/distribution
• Other miscellaneous projects as determined by management

Petcare responsibilities:

• For dog walks, you will take a walk with your canine friend(s), serve fresh water, and, upon request, provide treats, food, or medication.
• For cat sitting, you’ll play with cats (of course), plus scoop the litter box, refresh water, and provide treats, food, or medication.
• Vacation clients may include an array of animals and their care and home care basics like curbing the trash and picking up mail.
• During all visits, you will send a journal of your adventures to the pet parent with cute action photos!
• We expect every applicant to have a passion for dogs, cats, and all animals in their care. 

• Comfortable with day-to-day changes in tasks and schedule.
• Team leader who can coach others.
• Organized multitasker who can problem solve and focus on the details.
• Can handle emergencies with professionalism and grace.
• Can implement Floofins & Co. administrative and pet care procedures
• Can physically work with our client's dogs and cats, performing multiple pet care visits daily.

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